Privacy Policy

Last updated: August 2026

Digital Build Hub ("we," "our," or "us") provides WhatsApp-based business messaging and automation services to businesses, institutes, and their customers ("you"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you interact with our services, including via WhatsApp.

1. Information We Collect

• Contact information: phone number and name, provided by you or by the business using our service to communicate with you.
• Message content: messages you send to or receive from a business through our WhatsApp integration, including delivery and read status.
• Technical data: basic metadata such as timestamps and message delivery status, used to operate and troubleshoot the service.

2. How We Use Your Information

• To deliver messages, notifications, updates, and responses on behalf of the business you are interacting with.
• To operate opt-in and opt-out preferences and honor unsubscribe requests.
• To maintain, secure, and improve the reliability of our messaging platform.
• To comply with legal obligations and Meta's WhatsApp Business Platform policies.

3. How We Share Information

We do not sell your personal information. Information is shared only with:

• The specific business you are messaging with (since that is the purpose of the communication).
• Meta Platforms, Inc., as the underlying WhatsApp Business Platform provider, in accordance with Meta's own data policies.
• Service providers who help us operate our infrastructure (e.g., hosting), under confidentiality obligations.

4. Data Retention

We retain contact and message data only as long as necessary to provide the service, comply with legal obligations, or as requested by the business you interacted with. You may request deletion of your data at any time using the contact details below.

5. Your Rights

• You can opt out of receiving messages at any time by replying "STOP" or contacting us directly.
• You can request access to, correction of, or deletion of your personal data.

6. Security

We apply reasonable technical and organizational measures to protect your information, including encrypted storage of access credentials and restricted access to stored contact data.

7. Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us